FAQs

The Process

Mello is a Canadian medical and durable medical equipment provider specializing in medical compression solutions for the healthcare sector.

We offer prescription products with in-person and online fittings.

From product selection and prescription support to professional fitting and fulfillment, Mello is committed to making access to quality medical equipment simple, convenient, and patient-focused.

Yes. Mello offers medical prescription devices only. Each device is custom-fitted to ensure proper sizing and alignment with your prescription and individual needs. Our team also provides support throughout the insurance process, helping you understand your coverage and assisting with the necessary documentation and steps to access your prescribed device.

Insurance Coverage

Yes, our compression socks are all medical grade(minimum 20-30 mmHg) and are covered by private insurance. Here are some of the most common plan coverages in Ontario's health care sector:

PARO (Medavie Blue Cross): 6 pairs per academic year

UHN (Sun Life): 4 pairs per calendar year

Sunnybrook (Sun Life): 4 pairs per calendar year

LHSC (Manulife): 6 pairs per calendar year

William Osler Health (Sun Life): 4 pairs per calendar year

Trillium Health Partners (Sun Life): 4 pairs per calendar year

Unity Health Toronto (Medavie Blue Cross): 4 pairs per calendar year

Yes. Mello compression socks are all medical grade and require a doctor's prescription. The prescription will need to contain the following:

1. Compression grade: 15-20 mmHg, 20-30 mmHg, 30-40 mmHg

2. DIAGNOSIS: edema, spider / varicose veins, venous stasis, DVT, etc.

3. Must be issued by an MD or NP.

4. Must be within 12 months of issue.

Yes, we always recommend that you consult with your family physician first.

Yes. You will need to make an upfront payment and submit your claim to your insurance. We will provide you with insurance approved invoice, receipt and instructions for a smooth reimbursement.

After your purchase our client care team will provide you with an insurance accepted invoice, receipt and instructions to submit your claim. You will also be prompted to upload your prescription upon checkout.

Health Benefits of Wearing Compression Socks

Graduated compression socks apply gentle pressure to the ankle and calf region, promoting blood flow from your lower extremities to your heart.
They increase blood circulation by placing pressure on veins located in your and legs.

Healthcare professionals such as medical residents, nurses, doctors and anyone who spends long hours on their feet. Use of compression socks is also recommended during long distance travel and during pregnancy.

Compression level is measured in mmHg (millimeters of mercury). The higher the mmHg, the tighter the socks. A good rule of thumb to follow for firm compression is 20-30 mmHg. They are offered as a custom fit, are great for daily wear, recovery during pregnancy, long distance travel and to manage mild symptoms of varicose and spider veins.

Shipping & Exchanges

If your compression socks are causing you discomfort due to an improper fit, we will exchange your order free of charge within 30 days of purchase.

Another question? Connect with Mello client care team via messenger